Yes – we are unable to ship to P.O boxes or APO/FPO addresses

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If you need to cancel your order, please contact us immediately. Send us a message with your order number and the request to cancel. Time is of the essence, so the sooner you get in touch, the more likely we can halt the processing of your order

To change an order you've already placed, please reach out to our customer service team promptly with your order number and the specific changes you'd like to make. We'll do our best to accommodate your request, but be aware that changes cannot be guaranteed if the order has progressed too far in fulfillment.

Unfortunately, once an order has shipped, we are unable to cancel it. However, you can return the item once you've received it according to our return policy.

Most customers can expect to receive their orders within 5 to 7 working days after making the purchase. We strive to process and ship your order as quickly as possible while ensuring the highest quality of service. 

For the swift and reliable delivery of your orders, we partner with UPS, USPS, and other premium carriers

Yes, once your order is dispatched, you'll receive a shipping confirmation email including the tracking number and the name of the carrier.

Your shipping confirmation email will provide a tracking number. Simply visit the carrier's website and enter the number to track your delivery status.

For special delivery instructions, please contact our customer service immediately after placing your order, and we will do our best to accommodate your request. 

While we do our best to ensure timely delivery, circumstances beyond our control can cause delays. You can monitor your package with the provided tracking information, and if there is a significant delay, please contact customer service for assistance.

Once an order is in transit, changing the delivery address might not be possible. However, you can try contacting the carrier using the tracking details to discuss potential options. 

In the unfortunate event of a lost or undelivered package, please inform our customer service team. We will investigate the matter with the carrier and work towards a satisfactory resolution, including a replacement or refund when necessary. 

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. 

Yes, we offer international shipping to many countries. Please note that shipping times and costs may vary based on the destination.

Orders are usually processed within 1-2 business days. Once processed, you will receive a confirmation email with tracking information.

Tracking information may take up to 24 hours to update. If there is no update after this period, please contact our customer service team for assistance. 

International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information. 

At this time, we do not offer in-store pickup. All orders must be shipped to the designated address provided at checkout. For any other questions or concerns regarding shipping, please contact our customer service team. We're here to help make your shopping experience as smooth as possible! 

We accept various forms of payment including credit/debit cards, PayPal, and bank transfers. You can choose your preferred method during the checkout process.

Absolutely. We use industry-standard encryption protocols to ensure that your payment information is secure. We do not store your credit card details on our servers. 

Currently, we allow only one payment method per transaction. If you have any special circumstances, please contact our support team for assistance.

If your payment is declined, please check the following:
  Ensure that your card information is entered correctly.
  Verify that your card has not expired.
  Check with your bank to ensure there are no issues with your account.
If you continue to experience issues, please contact our support team for further assistance.

For one-time purchases, you will be billed immediately upon completing the order. For subscriptionservices, billing occurs at the beginning of each billing cycle, which is specified in your subscription plan. 

You can update your billing information by logging into your account and navigating to the "Billing"section. From there, you can edit your payment method and billing details.

Absolutely. You can download a copy of your invoice from the "Order History" section in your account. If you need a printed copy, please contact our support team, and we will send one to you.

If you see multiple charges on your credit card statement, it could be due to a few reasons:
  A delay or issue with your bank's processing system.
  Multiple orders placed.
  An authorization hold.
If you believe there has been an error, please contact our billing department, and we will investigate the matter promptly.

We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, please contact our support team within 30 days of your purchase date to initiate a refund 

Once we receive your refund request, it typically takes 5-7 business days to process the refund. The funds should appear in your account within 7-10 business days, depending on your bank.

Yes, you can. If you prefer an exchange over a refund, please contact our support team, and they will assist you with the process. Note that exchanges are subject to product availability.

If you haven't received your refund within the specified time frame, please contact our support team. We will check the status of your refund and ensure it is processed as quickly as possible. 

We regularly offer a variety of promotions, including discount codes, seasonal sales, and exclusive offers for newsletter subscribers. Keep an eye on our website and social media accounts for the latest deals.

You can stay updated on our latest promotions by subscribing to our newsletter, following us on social media, or checking the promotions page on our website

Promotions may be subject to certain restrictions, such as minimum purchase amounts, specific product exclusions, and expiration dates. Be sure to read the terms and conditions associated with each promotion for complete details.

If your promotional code isn’t working, please double-check the following:
  Ensure the code is entered correctly without any typos.
  Verify that the code is still valid and hasn’t expired.
  Check if the promotion has specific terms or restrictions that may apply.
If you are still experiencing issues, feel free to contact our customer service team for assistance.

Creating an account is simple! Just click on the "Sign Up" button at the top of our homepage and fill out the required information. Once you submit the form, you will receive a confirmation email. Follow the instructions in the email to activate your account.

If you forget your password, click on the "Forgot Password?" link on the login page. Enter the email address associated with your account, and we will send you a link to reset your password. 

If you wish to delete your account, please contact our customer service team. They will assist you in deactivating your account and removing your information from our database.

You can view your order history by logging into your account and navigating to the "Order History" section. Here, you will find details of all your past orders, including order numbers, dates, and statuses.

Yes, we offer a 10% discount for new customers!
To take advantage of this offer, please use the discount code TALIS at checkout. This code is valid for your first purchase and will be automatically applied to your total.

Yes, we offer free shipping for orders over $350. To take advantage of this promotion, please use the promo code Talisfree$350 at checkout. This offer is available to all our valued customers and is a great way to save on your purchases. Enjoy the convenience of free shipping on qualifying orders as a small token of our appreciation for your support.

We offer a 30-day money-back or replacement guarantee on all dry goods, with the exception of light bulbs, heat tape, and rack/cage systems. If you are not satisfied with your purchase or if it is defective, please contact us before returning it for instructions.

Yes, due to the likelihood of damage during return shipping, we cannot accept returns on light bulbs of any type or rack/cage systems. Additionally, we cannot accept returns on used or abused items

Light bulbs and heat tape come with a 10-day return policy. If you need to return these items, please contact us within 10 days for return instructions.

We will promptly refund your purchase price upon receiving the item in its original condition. Note that shipping and handling fees are not refundable. If the items are in proper working condition, a 15% restocking fee will be applied unless you opt for store credit, in which case the restocking fee is waived

If you need to return an item, please contact our customer service team for detailed return instructions. It is important to reach out to us before sending any items back to ensure the process goes smoothly. 

No, we cannot accept returns on items that have been used or abused. All returns must be in their original, unused condition to qualify for a refund or replacement

Autoship is a convenient program that allows you to schedule automatic deliveries of your favorite products at regular intervals. This ensures you never run out of essential items and saves you time by eliminating the need to reorder manually.

To sign up for Autoship, simply select the 'Autoship' option on the product page before adding the item to your cart. You can then choose your preferred delivery frequency during checkout.

Yes, you can easily adjust your delivery schedule by logging into your account and navigating to the Autoship' section. Here, you can modify the frequency, next delivery date, and quantity of your Autoship orders.

Many products eligible for Autoship come with special discounts. Check the product page for specific details on any available Autoship savings.

To update your payment information, log into your account and go to the 'Payment Methods' section. From there, you can add a new payment method or edit your existing one. Make sure to save your changes to ensure a smooth transaction for your next Autoship order.

Absolutely. If you need to pause or cancel your Autoship subscription, simply log into your account and navigate to the 'Autoship' section. From there, you can select the option to pause or cancel your subscription. Please note that changes should be made at least 24 hours before your next scheduled delivery to avoid being charged. 

You can view your Autoship order history by logging into your account and selecting the 'Order History' tab. Here, you will find a detailed list of all your past Autoship orders, including dates and products.

While many of our products are eligible for Autoship, not all items qualify. Eligible products will have the 'Autoship' option available on their product page. If you don't see this option, the product may not be available for Autoship.

Yes, you can add multiple products to a single Autoship order. During checkout, you can select the 'Autoship' option for each item and choose the same or different delivery frequencies based on your needs. 

Yes, you will receive an email notification a few days before your Autoship order is processed. This gives you time to make any necessary changes or updates to your order.

You can purchase gift cards directly from our website or at any of our physical store locations. Simply choose the desired amount and follow the checkout process.

To redeem your gift card, enter the unique code at checkout on our website. For in-store purchases, present the physical or digital gift card to the cashier.

Unfortunately, our gift cards cannot be reloaded at this time. Each gift card is for one-time use only.

Our gift cards do not have an expiration date. You can use them at your convenience.

Yes, both physical and digital gift cards can be used for online purchases. Enter the gift card code at the checkout to apply the balance

For lost gift cards, please contact our customer service team with your purchase details. We may be able to issue a replacement for the remaining balance on the card

Gift cards are non-refundable and cannot be returned. All sales of gift cards are final

We accept all major credit cards, PayPal, and Apple Pay for the purchase of gift cards. 

You can reach our support team via email at talis-us@talis-us.com or by phone at 1-800-387-5643. We are available 24/7 for your convenience. 

We pride ourselves on our fast response times. Typically, you can expect to hear back from us within 24 hours. For urgent matters, we have a priority support option that ensures a response within a few hours. 

Once you’ve submitted a support request, you will receive a confirmation email. This email will contain a unique tracking code that you can use to check the status of your request on our website. You can also reply to the confirmation email to communicate directly with our support team. 

Yes, we have a comprehensive knowledge base that covers a wide range of topics related to our products and services. You can access it on our website under the Support section. If you can’t find the answer you’re looking for, you can always contact our support team for further assistance.