Contact us

Need assistance? We're here to help. Our dedicated support team is available to answer your questions and provide the help you need, when you need it. You can reach us via our live chat for immediate assistance or speak directly with a representative by calling our toll-free numbers at +1 (855) 410-2260 or +1 (800) 387-5643. Whatever your query, we're committed to providing a swift and helpful response.

Frequently Asked Questions

What are your business hours?

Our store is open from 9:00 AM to 7:00 PM, Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays. Our customer service team is available by phone during these hours.

What is the best way to contact Talis Us Pet Store?

For general inquiries, you can reach us by filling out the contact form on this page or by emailing us at [email address]. For more urgent matters, such as questions about an order, please call us directly at [phone number] during business hours.

How long does it take to get a response to my email?

We strive to respond to all email inquiries within 24-48 business hours. If you need immediate assistance, we recommend calling our store during operating hours.

Can I place an order over the phone?

Yes, absolutely! Our friendly staff can help you place an order over the phone. Please call us at +1 (800) 387-5643 with the items you'd like to purchase and your payment information ready.

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Got a question or just want to chat?

Nice. Our elderly dog immediately laid on it. She likes it. I think it was overpriced, but, we wanted the waterproof features and no other bed on the market seemed comparible

My dog loves it!

These are the exact replacements that I need for my cat scratcher. This is the only place I can find them. I ordered them before and I will probably order them again. Thanks

On time, prompt service

Thank you for taking the time to leave a review! We're so glad to hear that you received your order on time and that our service was prompt. We strive to provide the best service possible for our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

It is without a doubt their favorite toy. And it lasts as I had bought another over a month ago

Hi there! We're thrilled to hear that your furry friend loves our Tall Tails Stuffless Big Foot Dog Toy with Squeaker! We're so happy to hear that it's their favorite toy and that it lasts for a long time. Thank you for being a loyal customer and we hope your pup continues to enjoy their toy for many more months to come. Have a paw-some day!